Refund and Returns Policy

 

Effective Date: [20/03/2026]

Thank you for shopping with CORDAGE HEALTH CARE (https://cordagehealthcare.com).

We strive to provide high-quality healthcare products. Please read our Refund & Return Policy carefully.

1. Return Policy

Our return policy lasts 30 days from the date of purchase.
If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • A valid receipt or proof of purchase is required

2. Non-Returnable Items

Due to the nature of healthcare and pharmaceutical products, certain items cannot be returned:

  • Perishable goods (if applicable)

  • Opened or used medicines

  • Health and personal care items

  • Hazardous or flammable materials

Additional non-returnable items:

  • Gift cards

  • Downloadable software products

3. Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

  • Items with obvious signs of use

  • Items not in original condition or damaged (not due to our error)

  • Items returned after 30 days of delivery

4. Refund Process

Once your return is received and inspected, we will notify you via email.
We will inform you whether your refund is approved or rejected.

If approved:

  • Your refund will be processed

  • A credit will be applied to your original payment method within a few business days

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank (processing time may vary)

If you still have not received your refund, please contact us at:

📧 support@cordagehealthcare.com

6. Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.

7. Exchanges

We only replace items if they are defective or damaged.

To request an exchange, contact us at:
📧 support@cordagehealthcare.com

8. Shipping Returns

To return your product, please mail it to:

📍 [Your Business Address Here]

Important notes:

  • You are responsible for return shipping costs

  • Shipping costs are non-refundable

  • Return shipping charges may be deducted from your refund

We recommend using a trackable shipping service for valuable items, as we cannot guarantee receipt of returned items.

9. Gifts

If the item was marked as a gift:

  • You will receive a gift credit after return approval

If not marked as a gift:

  • Refund will be issued to the original purchaser

10. Need Help?

If you have any questions regarding refunds and returns, please contact us:

📧 support@cordagehealthcare.com
🌐 https://cordagehealthcare.com

Disclaimer

Due to the sensitive nature of medical products, we follow strict quality and safety guidelines.
Always consult a healthcare professional before using any medicine.

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